✖ Close

COVID-19 Update February 2022

Further to the Government’s announcement on the 21st of February 2022, stating the removal of all of England’s coronavirus rules, we would like to reassure you that we continue to do everything we can to keep our patients & staff safe. We confirm that guidance for dental care remains, for the time being, that we continue with the standard operating procedures currently in place. We understand that this may seem out of step with the rules for general public, we will continue to review & update cross infection controls as our guidance changes.

ON ARRIVAL AT THE PRACTICE, WE ASK YOU TO:

  • Sanitise your hands
  • Ensure you are wearing a face mask
  • Ring the bell at the door & wait for us to come down to greet you so that we may complete our screening process.
  • All patients must answer our screening questions before we are able to treat them.
  • We ask you not to arrive early for your appointment to minimise contact between patients.

ADDITIONALLY

  • We ask you to attend alone unless you need support or are attending with your child under 16 years
  • We have adopted an online system to allow for contactless administration so that you can fill in all the relevant forms digitally before you enter the practice & reduce touch points at the practice.
  • As you leave the practice, we will ask that you pay by card where possible.

If you have any concerns or questions, we are here to help, please contact us on 01386 853800.

Mark & the team Broadway Dental Care

Close & don't warn me again Close this message
Mark Howe

Cotswold Dental Limited / Broadway Dental Care Complaints Policy

At Broadway Dental Care we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers' concerns in a caring and sensitive way.

  1. The person responsible for dealing with any complaint about the service, which we provide, is Mrs Clare Howe.
  2. If a patient complains on the telephone or at the reception desk:
    • We will listen to their complaint and offer to refer him or her to Mrs Clare Howe or Dr Mark Howe immediately
    • If Mr or Mrs Howe are not available at the time, then the patient will be told when they will be able to talk to the dentist or practice manager and arrangements will be made for this to happen
    • The member of staff will take brief details of the complaint and pass them on
    • If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it
  3. If the patient complains in writing the letter/email will be passed on immediately to Mrs Clare Howe
  4. If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist, unless the patient does not want this to happen
  5. We will:
    • Acknowledge the patient's complaint in writing
    • Enclose a copy of this code of practice as soon as possible, normally within three working days
    • We will seek to investigate the complaint within ten working days of receipt to give an explanation of the circumstances, which led to the complaint
    • If the patient does not wish to meet us, then we will attempt to talk to them on the telephone
    • If we are unable to investigate the complaint within ten working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed
  6. We will confirm the decision about the complaint in writing immediately after completing our investigation
  7. Proper and comprehensive records are kept of any complaint received
  8. 8. If patients are not satisfied with the result of our procedure then a complaint may be made to:
    • The Dental Complaints Service (08456 120 540) for complaints about private treatment
    • The General Dental Council, 37 Wimpole Street, London, W1M 8DQ (the dentists' registration body)

Contact Us

Call: 01386 853 800
Email: enquiries@broadwaydentalcare.co.uk

64 High Street
Broadway
Worcestershire
WR12 7DT

 

Opening Times

  • 9am - 5pm
  • 9am - 5pm
  • By special arrangement
  • 9am - 5pm
  • 9am - 5pm
  •  
  • 1pm - 2pm daily